Thursday, April 26, 2012

Let’s be grateful

As I mentioned earlier, good manners and true professionalism seem to be occurring less and less.  However, upon further introspection, it came to mind just how many fantastic experiences I’ve had with customer service representatives. 

I often take my 90 year old mother grocery shopping.  She likes to go to a “bargain outlet” type store, where the prices are more affordable.  However, part of the “bargain” is that we bag our own groceries.  On this particular occasion it was raining cats and dogs, so I hurried outside to bring the car closer.  I ran back in, fully intending to bag her groceries, and much to my surprise, the checker had already bagged them!

She could have left them to pile up, but she didn’t.  She had no obligation to do this, but what a help she was!  My mom was so appreciate, and let it be known to the checker and thanked her for her kindness.  The checker glowed with her gracious treatment, and I could see how much a little bit of thankfulness meant to her.

It brings to mind the number of times that salespeople and customer service representatives go the extra mile without even a smile, much less a “thank you.”

As a few readers of our blog pointed out, often a checker is ignored altogether while the customer chats on the cell phone.  Sometimes the representative from the bank receives a good, old fashioned tongue lashing for something that is beyond his/her responsibilities, yet they handle the problem with no complaints. 

Many thanks should be given, but are not.  We might take a moment to thank all of the unsung heroes  who do stellar jobs and perhaps don’t hear words of gratitude frequently enough. 

No comments:

Post a Comment